Search Code

Property Detective is proud to be an Affiliate member of the Council of Property Search Organisations (CoPSO) and therefore sits under the jurisdiction of The Property Ombudsman.

Property Detective Ltd is registered with the Property Codes Compliance Board as a subscriber to the Search Code.

The Search Code:

  • provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom;
  • sets out minimum standards which firms compiling and selling search reports have to meet;
  • promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals; and
  • enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.

By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.

In providing search reports and services we will comply with the Search Code. Firms which subscribe to the Search Code will:

  • display the Search Code logo prominently on their search reports;
  • act with integrity and carry out work with due skill, care and diligence;
  • at all times maintain adequate and appropriate insurance to protect consumers;
  • conduct business in an honest, fair and professional manner;
  • handle complaints speedily and fairly;
  • ensure that products and services comply with industry registration rules and standards and relevant laws;
  • and monitor their compliance with the Code.

As a subscriber to the Search Code, Property Detective Ltd is registered with The Property Ombudsman scheme (TPOs).

TPOs Contact Details:
  • The Property Ombudsman scheme
  • Milford House
  • 43-55 Milford Street
  • Salisbury
  • Wiltshire SP1 2BP
  • www.tpos.co.uk
  • Tel: 01722 333306 Fax: 01722 332296
  • Email: admin@tpos.co.uk

Please note that all queries regarding your search should be directed to Property Detective in the first instance, not to TPOs or the PCCB.